We want you to be completely satisfied with your purchase. This policy outlines how returns, exchanges, and refunds are handled at Traxpense.
1. Return Window
You can request a return within 7 days of receiving your order. After this period, unfortunately we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the exact condition you received it. A receipt or proof of purchase is strictly required.
3. Exchanges
Product exchanges are available for the same item in a different size, color, or variant, subject to stock availability. If you require an exchange, please contact our support team prior to shipping the item back.
4. Refunds & Processing
Once your returned item is received and inspected by our quality verification team, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 business days, and a credit will automatically be applied to your original method of payment.
5. Return Shipping Charges
Return shipping is free for all eligible returns.
6. Contact Customer Support
To initiate a return request or if you have any questions regarding your refund status, please reach out to our support team through the Contact Us page.